Keepcon.com Website Review

THE LEADING PLATFORM FOR AUTOMATED CUSTOMER EXPERIENCE MANAGEMENT. Understand the Voice of your customer through real-time monitoring of what they say about you and your competition Improve your customer service by leveraging precise data about your customers needs, wants, desires, and emotions Keep your community healthy and free of inappropriate content in real-time Merge quantitative and qualitative data to gain a holistic and accurate understanding of your online campaigns Automatically extract information from multiple channels to compile comprehensive and accurate profiles of your customers We help companies embrace a customer-centric approach. Our plaform connects to multiple touchpoints including: Facebook, Twitter, Instagram, YouTu*e, blogs, clipping, NPS surveys, web forms, email and more. We combine a unique word recognition engine with rules and statistically based clas*ification techniques. We have developed a proprietary language based on the configuration of linguistic patterns to detect complex expressions The algorithms we use are based on state-of-the-art artificial intelligence that self-improves with every piece of clas*ified content. OUR TECHNOLOGY RECOGNIZES OVER 6.5 MILLION VARIATIONS PER WORD. We provide ad-hoc taxonomies for each customer which allows us to tag the content accurately and with the highest level of specificity in Empower your community managers to providing fast, world-clas* attention over social networks. Identify and handle inappropriate content before they hurt your community. Optimize ad-investment by measuring campaign performance in real-time Keepcon matches users' social ID from Facebook and Twitter with your CRM data to create comprehensive user profiles We can understand the user's historical interactions and also identify demographic aspects to update their profiles automatically Leverage your customers’ point of view to improve your performance Deliver a personalized, relevant, and satisfactory experience