Thomascook.com.au Website Review

All products can be exchanged or returned within 30 days of purchase. Products must be returned in original condition, with tags intact. First exchange is free (send back to the address below and we will send out the exchange freight free Your refund can only be issued back to the original method of payment, whether that be via Credit Card, AfterPay or PayPal. Follow the guidelines as for 'Returns & Exchanges' but please include a note explaining the fault and advising if you would like a Note: Thomas Cook Boot & Clothing Co does not take responsibility of returns lost in transit. Alternatively, email: [email protected] Or phone (03) 8872 7217 (Monday – Friday 8am – 4:30pm AEST) For International customers your items must be returned within 30 days of purchase. Products must be returned in original condition, with tags intact. Return for refund only (No exchanges) If you wish to make an exchange, please return your items for a full refund and re-order online. Note: Thomas Cook Boot & Clothing Co does not take responsibility of returns lost in transit. Alternatively, email: [email protected] Or phone 00-61-3 8872 7217 (Monday – Friday 8am – 4:30pm AEST) Your refund can only be issued back to the original method of payment, whether that be via Credit Card, AfterPay or PayPal.. APPLIED THE 10% CANNOT BE CREDITED OR CARRIED ONTO YOUR NEXT ORDER – IT IS STRICTLY FOR ONE TIME USE. If your product is faulty, please outline the details of the faulty with clear photograph of the products attached and email to: David from Return Department will then as*ess your situation and provide you with the relevant return information. discount can be transferred over is if you exchange size in the exact style with the same style code (Australia only) We recognise the trust you are placing in us through your online shopping on this site. Thomas Cook Boot & Clothing Co. does everything it can to maintain that trust and to ensure your privacy is protected at all costs. Under law, your rights to privacy are also protected.